We strive to provide the best customer experience possible. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy within 30 days of delivery.
To initiate a refund, please contact our customer support team at [firstname.lastname@example.org] with your order number and the reason for your return. We will provide you with instructions on how to return the product.
To be eligible for a refund, the product must be in its original packaging and in the same condition as when it was received. The product must also be unused and free from any damage or signs of wear and tear.
Once we receive the returned product, we will process your refund within 5-7 business days. Your refund will be issued to the original payment method used to make the purchase. Please note that it may take 3-5 business days for the refund to reflect on your account statement.
The customer is responsible for the shipping cost of returning the product, unless the product was defective or damaged upon receipt. In such cases, we will cover the cost of return shipping.
Customized or personalized items are not eligible for a refund unless they were defective or damaged upon receipt.
If you have any questions or concerns about our refund policy, please don’t hesitate to contact us at [email@example.com]. Our customer support team is available to assist you.
Thank you for choosing our store. We appreciate your business and look forward to serving you again in the future.